We pledge to comply with the obligations and requirements of the Law regarding Personal Data Protection. Our staff shall respect the confidentiallity of all personal data collected and/or stored and/or used by us and endeavour to keep all the personal data safe in compliance with the obligations and requirements of the Law.
Personal Data Collection and Use
For the purpose of complying with the Laws in the verification of the identity of both the vendor/landlord and the purchaser/tenant and in order to market properties and provide services, perform registration and administration functions of Centaline (Singapore) Property Agency Pte Limited or its affiliates, subsidiaries or assocaited companies (collectively called “Centaline”), your personal data will be collected upon:
(a) signing an estate agency agreement to appoint us as your estate agent;
(b) signing a provisional sale and purchase agreement/tenancy agreement;
(c) purchasing first hand property;
(d) contacting us for enquriy or complaint;
(e) particiating in markting and promotion activities, competitions, prize draws through us;
(f) using our intermediary service;
(g) using or visiting our website.
If you refuse to provide the personal data, we have discretion not to provide services to you for the avodiance of breaching the relevant laws and regulations.
Types of Personal Data
The Personal Data we collect includes but not limited to the following:
(a) your Chinese and English name
(b) information for the verification of your identity, including identification documents copies and numbers
(c) telephone number, email address etc
(d) correspondence or billing address
(e) addresses of other properties owned by you
(f) audio and written records of your calls to us
(g) your e-mail or letters sent to us
(h) your account records, such as date of payment and transaction information
(i) your preferences for particular property or service
Accuracy and Retention of Personal Data
We will vertify the data provided with generally accepted practices and guidelines in our industry which include verification on the name and identification number against the parties’ (both the vendor and the purchaser/the landlord and the tenant) identification document.
We will keep your data in accordance with the Laws. The personal data will only be retained whenever necessary in satisfication of any applicable laws and regulations requirements or contractual obligations or for the purpose of investigation, detection and prosecution of crime or with your consent.
Security of Personal Data
All your personal data will be restricted for access by our staff who need to contact you or provide service to you or in reasonable need.
Our electronic security system is designed on the account of the Ordinance’s requirements and your personal information will be maintained securely in our system.
Use of Personal Data
We may use and analyse your data for the following purposes including but not limited to:
- verifying your identity
- handling your enquiries and keeping you updated with the progress of your enquiries /information
- providing services to you and following up the services you have used
- providing assistance regarding your enquiries, including investigating and resolving problems arising form service quality and handling any enquiries concerning your bills and payments
- sending you the bills relating to the services provided by us
- responding to your enquiries or complaints in relation to our services
- keeping record for reference
- marketing and promoting of any of our services
- assisting us to prevent fraud and crime
- debt tracing, debt recovery (including the appointment of debt collection agents) and credit management
- contacting you whenever necessary
- disclosure as permitted or required by law
Disclosure and Distribution of Personal Data
All personal data held by us will be kept confidential but we may disclose your data to the following parties:
- affiliates, subsidiaries or assocaited companies of Centaline (Singapore) Property Agency Pte Limited
- developers (applicable in first hand property transactions)
- debt-collection agencies or debt-recovery organizations
- law-enforcement organizations, government departments, regulatory institutions, courts or as required by law
- professional consultants (including lawyers and auditors)
Collecting Personal Data through Internet
We safeguard all information provided by you, however, given the nature of the Internet, we cannot guarantee that there is "perfect security". We do not collect any personally identifiable information from you during your browsing of our web sites. We will however make a record of your visit that shows only the Domain Name Server address, part of your e-mail address, and of the pages visited. We use such information only for preparing general statistics on the usage of our web sites.
Your visit to this site may be recorded for analysis on the number of visitors to the site and general usage patterns. Some of this information will be gathered through the use of “Cookies”. “Cookies” are small bits of information that are automatically stored on a person’s web browser in their computer that can be retrieved by this site. The information collected by “cookies” is anonymous aggregated research data, and contain no name or address information or any information that will enable anyone to contact you via telephone, e-mail or any other means. Most browsers are initially set to accept cookies. If you would prefer, you can set your browser to disable cookies or inform you when they are set. However, by disabling them, you may not be able to take full advantage of our website.
Once we have obtained your Personal Data through the internet, it will be maintained securely in our system and protected from the Internet by firewall. Only the authorized staff, who have been properly trained, will be permitted to access to such Personal Data, and we shall not release such Personal Data to any external parties except those parties set out in our [Personal Information Collection Statement] without your agreement.
Access and Correction of Personal Data
(a) You have the right to:
- check if we keep any personal data of you and request for a copy of the data
- require us to correct any inaccurate personal data of you
- access our policies and practices regarding personal data and be informed of the kinds of personal data held by us
(b) We have the right to charge a reasonable fee for processing of data access request
(c) Requests for access to data, correction of data or for information regarding kinds of data held are to be addressed as follows:
Centaline (Singapore) Property Agency Pte Limited
50 Raffles Place, #38-01, Singapore Land Tower, Singapore 048623